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Continuing Education

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They say your never too old to learn something new, and we couldn't agree more. With so much information out there to help you run and grow your business, we have assembled a small library of interesting and informative articles and videos sure to help even the most seasoned entrepreneur. If you know of other resources not listed below, let us know, and we will add it to the mix. After all it all about helping each other out!

Useful business related links

Improve your business by spending some time learning the ins and outs of good customer service. They include ideas on how to improve customer service, dealing with difficult customers, conducting customer satisfaction surveys and much more! If you have useful customer service tips, please contact the Chamber so that we can add it to the list and share them with others.

Top Ten Commandments of Customer service:
http://marketing.about.com/od/relationshipmarketing/a/crmtopten.htm

Eight rules for great customer service
http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm

How to get the most out of your Chamber membership:
http://www.powerhomebiz.com/vol85/chamber.htm

Make the difference
http://sbinfocanada.about.com/cs/marketing/a/shinycustserv.htm

60 great tips
http://www.toiletpaperentrepreneur.com/blog/50-quality-customer-service-tips-for-entrepreneurs

Articles for Entrepreneurs
http://www.gaebler.com/Customer-Service-Advice.htm

How To Keep Customers Happy
http://www.gaebler.com/How-To-Keep-Customers-Happy.htm

Dealing With the Disgruntled
http://retail.about.com/od/marketingsalespromotion/a/disgruntled.htm

Effective online advertising techniques 
http://www.web-source.net/internet_advertising.htm

More…
http://www.authenticpromotion.com/customer-service/